As a pre-arranged service, if you travelled with us and left an item behind, please contact us directly for quick assistance in locating it.

For items left in other airport taxis or within Pearson Airport terminals, please reach out to Toronto Pearson Airport’s Lost and Found at (416) 247-7678. The Lost and Found office is located in Terminal 1, ground level, between doors R and S, and operates Monday to Friday, from 10:00 am to 6:00 pm.

How Do I Report a Lost Item to Pearson Airport?

Many travelers ask, “How do I report a lost item to Pearson Airport?” If you have lost an item within the airport, reach out to the Toronto Pearson Airport Lost and Found Office at (416) 247-7678. Located in Terminal 1, ground level, between doors R and S, this office operates Monday to Friday, from 10:00 am to 6:00 pm (closed on statutory holidays). Once you file a report, the Lost and Found team will conduct a search for up to 30 days and notify you if the item is located.

Note: The Pearson Airport Lost and Found office does not handle:

• • Passports or Nexus cards (Contact Canada Border Services Agency at (905) 676-3640).

• • Checked baggage or items left on an aircraft (These are managed by your airline directly).

Toronto Pearson Airport Lost and Found Phone Numbers for Terminals

For assistance with items lost in both terminals, the Toronto Pearson Airport lost and found phone number is (416) 247-7678. While the main Lost and Found services are centralized in Terminal 1, this number is used for inquiries from both Terminal 1 and Terminal 3.

• • Lost and Found Pearson Airport Terminal 1: Call (416) 247-7678, located between doors R and S on the ground level.

• • Lost and Found Pearson Airport Terminal 3: Also handled through the main number, (416) 247-7678.

For baggage claim assistance, you may also use the Toronto Airport baggage claim phone number or reach out directly to your airline’s baggage services team.

Lost and Found for Items Left in a Pearson Airport Taxi or Limo

If you left your phone, bag, or another item in a Pearson Airport taxi or limo, here are steps to recover it:

1. 1. Contact Your Taxi or Limo Company Directly: If you booked with Pearson Airport Limousine & Taxi Service (Phone: (905) 929-4810), reach out immediately to help locate your item. Having booked directly, you likely have your driver’s contact information, which can expedite the recovery.
   2. Contacts for Additional Taxi Services: For taxis taken from the general airport line, here are direct contacts for additional companies:
      
      • • AirFlight Services: (416) 445-1999 | Toll-Free: 1-800-268-6843
      • • Aeroport Taxi & Limousine Service: 1-800-465-3434
      • • Zahavy Limousines: (416) 225-1555 | Toll-Free: 1-866-225-1555
      • • Airline Limousine: 1-800-263-5466

You may also find useful information by searching terms like Pearson Airport taxi I lost my phone contact number, Toronto Pearson Airport taxi I lost my phone, Pearson baggage claim, YYZ Airport lost and found, or Pearson lost and found to reach the appropriate service.

Tips from Pearson Airport Limousine & Taxi Service to Avoid Losing Valuables

Booking your ride directly with Pearson Airport Limousine & Taxi Service (Phone: (905) 929-4810) can help you keep track of valuables. When you pre-arrange your transportation, you receive your driver’s details in advance, making it easier to retrieve items if something is left behind. Using general airport taxis may not allow access to driver information, complicating the retrieval process.

How to Pick up a found item from Pearson Airport Lost and Found?

An email with instructions will make it effortless for you to verify ownership of the item found matching the description of your report.

To pick up the found item, visit the lost and found office in Terminal 1, but make sure to visit during operating hours. The alternative approach can be to send an authorized friend or family member to pick up the item. You may also arrange and pay for shipping. When you are looking forward to picking up the lost item, bring a valid government photo ID.

Precautions for a Smooth Journey Through Pearson Airport

For a stress-free experience, consider pre-booking with Pearson Airport Limousine & Taxi Service. A pre-arranged service gives you a direct line of communication with your driver, ensuring easy recovery if any items are left in the vehicle.

What information should I provide when filing a report with the Toronto Airport Lost and Found?

Provide as much information as possible when creating your report, particularly for electronic devices, including phones and laptops. Try getting your device’s serial number and ensure that the data is included in the relevant field in the report. The number is exclusive to your device, ensuring that it serves as the simplest and quickest way to find the necessary information concerning the lost item.

Is there a possibility of allowing someone else to pick up my lost item from the Pearson Airport Lost and Found office?

Yes, you can go ahead with the choice of designating someone to pick up items on your behalf. Update your file when you’re filing the item lost report. Ensure adding the designated person’s full name and let the person know to show a valid piece of government-issued photo identification when picking up your item.

Can I make changes to my lost report after it has been filed at Pearson Airport Lost and Found?

Yes, you can. Once you have submitted your report, go through the email containing essential details and a link to access your report. Enter your report number and last name to make any necessary updates.

How to make arrangements and pay for shipping?

Arrange and pay for shipping effortlessly in case you cannot pick up your item. A link to a shipping checkout page lets you verify your shipping information and pay the shipping charges. You can make the payment using a credit card.

Who to contact if my item was confiscated at security screening?

The Canadian Air Transport Security Authority (CATSA) confiscates any items deemed not safe for air travel. They do not surrender the items to the Airport Lost and Found office.

Is there an opportunity to view the CCTV footage of a particular location in Toronto Pearson Airport?

Requesting CCTV footage might not work out in your favor for the reason that it is monitored solely for operational purposes. Police can request CCTV footage when they want to conduct a criminal investigation.

Scam Alert: Beware of Lost and Found Fees at Pearson Airport

Please be aware of a scam at Toronto Pearson Airport where passengers are asked to pay a $40 non-refundable fee to file a lost item report. This is a scam—filing a Lost and Found report at Pearson Airport is free. There may only be a shipping fee if the item is located and needs to be returned. Always confirm you’re on the official Toronto Pearson Airport website before filing a report.